Shipping policy

Shipping Policy

Thank you for shopping with NELEA.

Processing Time

All products are made to order. Please allow 2–5 business days for production before your order is shipped.

Shipping Time

Estimated shipping times:

• Germany: 3–7 business days
• Europe: 5–10 business days
• International: 7–20 business days

Shipping times may vary during holidays and high-demand periods.

Tracking Information

Once your order has been shipped, you will receive a tracking number via email.

Delays

We are not responsible for delays caused by shipping carriers, customs, weather conditions, or other circumstances beyond our control.

Incorrect Address

Please ensure your shipping address is correct. Orders returned due to an incorrect address may require additional shipping fees.

Contact Us

If you have any questions regarding shipping, please contact us at:

Ajla.emkic@icloud.com